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Shipping & Returns

Shipping information


General
  • We can ship all in-stock orders in 1-3 working days as your payment has been cleared.
  • All items are inspected and carefully hand-packed before dispatching.
  • With standard courier practice, you need to check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may have occurred in transit.
  • Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, and then click "Estimate Shipping" from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination.
  • We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Shipped" to avoid parcel loss.
Shipping options
  • We offer competitively priced DHL/UPS shipping service..
  • We can contact the forwarder as you required. Please tell us the detailed contacting way of your forwarder's. If you have any agent in China, we also can send the goods to your agent. We will charge you the inland express cost. But we regret that we can't hold the responsibility for the possible loss.
DHL/UPS
  • DHL3-5 days not guaranteed, tracked, not insured, delivery by end of day
  • UPS Worldwide Express Saver 1-3 Business Days not guaranteed, tracked, not insured, delivery by end of day
  • Customs, Duties and Taxes
  • You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not hold responsible for any extra charges once the original package has been shipped.
  • If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
  • Customs are quite different in each country. Please comment while you are placing order about the requirements, we will support as much as possible.

Warranty


    We guarantee to provide accurate descriptions and high quality product. If you have any problems with your order, please notify us within 60 days from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
Returns:
   If you are not satisfied with a product you bought, for whatever reason, it is possible to return it for refund within 5 days of receipt (10 days for an exchange). You must first advise us by email: Order@soliddigi.com for return authorization.
   No returns will be accepted without having previously obtained a return authorization. All returns must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the abovementioned conditions.
   Please note that all items will be reimbursed within 3 days of receiving the product (shipping fees excluded). You must cover the cost of returning the product. You will need to pay for shipping (if you want a refund instead of a replacement). Shipping fees will only be refunded if the return is a result of a shipping error on our part.

 

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